Support
Frequently Asked Questions
What is the need for a sentence to describe the audio?
The transcription model uses this to improve the accuracy of the transcription. It is recommended to provide a sentence that is at least 10 words long.
What languages are supported?
Currently, we support English, Spanish, French, German, Italian, Portuguese. We actually support several more languages but the quality of the transcription is not as good as the ones we mentioned.
How long does it take to transcribe a file?
It depends on the length of the file. But we usually transcribe a 30-minute file in less than 5 minutes.
What file formats are supported?
Currently, we support .mp3 files. But stay tuned! We're working on adding more formats.
Do credits roll over to next month?
Yes they do!
Do you offer refunds?
No. But we do offer a 7-day free trial.